Good Support Plans


For any enterprise solution, access to the latest software and quality technical support are critical components of the overall product. Good Support, provided directly from the software manufacturer, ensures rapid answers to product and service questions, as well as prompt delivery of product upgrades via access to Good's download site. Plus, you get a single point of contact to help diagnose and troubleshoot a wide range of handheld, platform and carrier technologies.

These flexible offerings are designed to cater to an enterprise's needs and budget. By leveraging the benefits of the Good Support Plans, enterprise IT organizations can provide the best service to their end-users while maintaining the overall solution's cost-effectiveness.

Basic Business Hours Plan:

  • Local business hours, typically 9am-5pm, Monday through Friday
  • Phone and e-mail support in English
  • 24/7 Good knowledge base access
  • Two designated customer contacts for direct support requests

Extended 24/7 Plan:

  • 24/7 live phone and e-mail support
  • Phone and e-mail support in English
  • 24/7 Good knowledge base access
  • Automatic software upgrade notification
  • Four designated customer contacts for direct support requests

Extended Plus Plan:

  • 24/7 live phone and e-mail support
  • Phone and e-mail support in English
  • 24/7 Good knowledge base access
  • Automatic software upgrade notification
  • Six designated customer contacts for direct support requests
  • Priority queuing of calls and e-mails
  • Proactive 24/7 server monitoring

Premium Plan:

  • 24/7 live phone and e-mail support
  • Phone and e-mail support in English
  • 24/7 Good knowledge base access
  • Automatic software upgrade notification
  • Eight designated customer contacts for direct support requests
  • Priority queuing of calls and e-mails
  • Proactive 24/7 server monitoring
  • Designated technical account manager
  • Early access to Good software releases
Contact a Good Wireless Specialist to inquire about Good Support

Good Technology support plans include technical support for the Good for Enterprise client, server and network. Support plans do not include technical support for device, carrier or messaging server specific issues. Additionally, technical support for Good for Enterprise on Registered devices is limited to providing answers to common usage questions, workarounds for known issues, and 1st level troubleshooting only. A PLAN IS NOT A WARRANTY.
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